Shipping Policy

At MOCKSTER, we are committed to delivering your orders as quickly and safely as possible. Please review our shipping policy carefully before purchasing.

1. Order Processing Time

Orders are processed within 10 - 20 business days after payment is confirmed.
Once processed, orders are handed over to our trusted third-party suppliers for production and shipping.
Note: As we act as an agent between you and the supplier, production times may vary depending on product type and supplier workload.

2. Shipping Time

Estimated delivery times:

10-20 Business Days

Important: Delivery times are estimates only and may vary based on:

Customs delays,
Holiday seasons,
Unexpected courier issues.

We appreciate your patience and understanding.

3. Shipping Costs

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Tracking may take a few days to update after dispatch, depending on the courier.

If you have not received your tracking number within 7 business days after placing your order, please contact us.

5. Split Shipments

Because we source products from multiple suppliers, your order may arrive in multiple packages at no additional cost to you.

6. Address Accuracy

Customers are responsible for providing the correct shipping address.We are not responsible for orders shipped to incorrectly provided addresses.
If you realize your address is wrong after placing an order, please contact us within 24 hours to request a correction.

7. Customs, Duties, and Taxes

MOCKSTER is not responsible for any customs fees, duties, or taxes incurred upon delivery.
These charges (if any) are the responsibility of the customer.

8. Delays Beyond Our Control

We are not responsible for shipping delays caused by:
Natural disasters,
Pandemics,
Customs inspections,
Carrier issues are beyond our control.
We will do our best to assist you if any issue arises during shipping.

9. Contact Us

If you have any questions about your order or shipping, please contact us: